QSHE Department - Quality

The quality team is confronted with a multitude of challenges as they strive to uphold compliance with rigorous standards and satisfy the diverse needs of our customer base.

Central to the department's mission is the cultivation of a pervasive quality culture within the organisation. This entails instilling a collective sense of responsibility for quality across all levels of the business. Such a mindset fosters a culture where every employee assumes ownership of quality matters and actively promotes the ethos of continuous improvement, facilitating the desired behaviors that drive our commitment to excellence.

Furthermore, a fundamental duty of the quality department involves the establishment of a robust Quality Management System (QMS). This encompasses a comprehensive array of policies, procedures, and practices that contribute to the enhancement of the quality of our products and services. The QMS encompasses a wide range of critical processes, including but not limited to:

• Document Management
• Deviation, Corrective and Preventive Action (CAPA), and Complaints Management
• Change Control
• Supplier Controls
• Audits

With the appropriate mindset, well-defined quality systems, ongoing training, and a wealth of expertise, we can confidently assure that our products and services consistently meet the exacting standards required. This not only guarantees safety and efficacy but also enables efficient manufacturing processes, ultimately exceeding the expectations and demands of our valued customers.

Author
Mark Mossop
Quality Manager